In 2025, NDIS providers are increasingly transitioning from traditional legacy systems to sophisticated Software as a Service (SaaS) platforms. This shift is driven by the need for enhanced compliance, operational efficiency, and improved service delivery. Platform for Care (PFC) stands at the forefront of this transformation, offering a comprehensive SaaS solution tailored to the unique needs of NDIS providers.
The Shift from Legacy Systems to SaaS
Traditional management tools often involve disparate systems, manual processes, and limited scalability. These legacy systems can hinder responsiveness and adaptability in a sector that demands agility and compliance.
SaaS platforms, on the other hand, offer cloud-based solutions that are continuously updated, scalable, and accessible from anywhere. For NDIS providers, this means real-time data access, streamlined operations, and the ability to adapt quickly to regulatory changes.
According to a report by BetterCloud, organisations that adopt SaaS solutions experience improved efficiency and reduced operational costs.
Platform for Care: Refining Features Through Industry Feedback
Platform for Care has evolved its features by actively incorporating feedback from NDIS providers over the years. This collaborative approach ensures that the platform addresses real-world challenges faced by service delivery professionals.
Key features include:
- Automated Award Interpretation: Ensures accurate payroll processing in line with Fair Work requirements.
- Integrated Rostering and Scheduling: Facilitates efficient staff management across various client-to-employee ratios.
- Compliance Management: Provides tools to maintain adherence to NDIS regulations and simplifies audit processes.
- Real-Time Reporting: Offers insights into operations, aiding in decision-making and resource allocation.
These features are designed to reduce administrative burdens, allowing providers to focus more on delivering quality care.
Client Success: Wallara’s Move From Legacy Systems to SaaS
Wallara, a leading Victorian disability support organisation, transitioned from manual systems and disconnected tools to Platform for Care — and saw immediate benefits.
With over 600 staff, 20+ service sites, and 7 awards/EBAs to manage across their programs to support over 500 clients, Wallara needed more than just rostering or payroll software. They required a unified, intuitive platform that could keep up with a dynamic workforce and complex compliance demands.
“With over 600 staff needing access to timesheets, notes, and billing systems, we needed a system that was intuitive, flexible, and integrated.”
— Phil Hayes-Brown, CEO, Wallara
Platform for Care delivered:
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One system for both payroll and NDIS billing, reducing admin load
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Award interpretation across SCHADS and other EBAs, handled automatically
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Mobile access for field staff, enabling real-time updates
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Scalable infrastructure to grow with their services
By moving to SaaS, Wallara didn’t just digitise — they streamlined operations, reduced compliance risk, and empowered their workforce with tools that work the way they do.
The transition from legacy systems to SaaS platforms represents a significant advancement for NDIS providers. By embracing solutions like Platform for Care, providers can enhance compliance, streamline operations, and ultimately deliver more consistent and effective care to clients.