Client Success Story
Efficiency, Compliance, and a dynamic workforce:
How Wallara Thrives with Platform for Care
Overview
Wallara, a leading social enterprise, partners with Platform for Care (PFC) to support the needs of adults with intellectual disabilities in Australia. Serving over 650 clients and employing around 500 staff—half of whom also have disabilities—Wallara offers services in supported accommodation, employment, and life skills development. As a dynamic organisation providing services across varied settings, from farms to cafes, Wallara needed a flexible, reliable technology solution to manage its diverse workforce, track client services, and ensure efficient operations. Platform for Care has empowered Wallara to streamline operations and deliver better services to its clients.
Challenges
Wallara faced several challenges with the rollout of the National Disability Insurance Scheme (NDIS), which necessitated a robust system for tracking, invoicing, and managing services in real-time. The organization’s extensive operations, spanning multiple service arms and locations, required a platform that could support staff across various settings and ensure compliance with complex labour requirements. Phil Hayes Brown, CEO of Wallara, highlights that with over 600 staff needing access to timesheets, notes, and billing systems, Wallara required an intuitive, easy-to-use system that could seamlessly integrate field data and accommodate the growing flexibility desired by employees moving between service streams.
TABLE OF CONTENTS
Results
Platform for Care has delivered a versatile and user-friendly solution for Wallara, enabling the organization to manage both payroll and client billing within a single system. Key benefits include:
Ease of Use
With PFC’s intuitive interface, Wallara’s staff can easily record timesheets, upload notes, and share photos directly from the field, ensuring real-time updates.
Comprehensive Payroll and Billing Integration
The dual functionality of PFC handles both staff payment and client billing, simplifying administrative processes.
Award Interpretation and Compliance
PFC’s award interpretation feature gives Wallara peace of mind, ensuring accurate wage calculation and compliance with evolving labor standards.
Reliable Support and Adaptability
Wallara values the responsive support from PFC, which adapts to the NDIS’s ongoing changes, helping the organisation to grow and evolve within the disability services sector.
