Client Success Story
Efficiency, Compliance, and a dynamic workforce:
How Wallara Thrives with Platform for Care
Overview
How can technology empower a social enterprise that supports hundreds of individuals with intellectual disabilities?
This case study explores Wallara's partnership with Platform for Care (PFC). Wallara, with its 500-strong workforce (including many with disabilities), needed a solution to better manage its diverse services and ensure the best possible support for its 650+ clients.
Learn how PFC's platform enabled Wallara to focus more on its mission: Driving social change in our community to empower people with different abilities
Challenges
Wallara experienced significant challenges during the National Disability Insurance Scheme (NDIS) rollout, demanding a resilient system for:
- Real-time tracking: Monitoring services as they occur.
- Accurate invoicing and compliant payroll: Ensuring timely and correct billing, and paying correctly to multiple awards
- Efficient service management: Streamlining all aspects of service delivery.
These challenges were amplified by Wallara's extensive and varied operations, which spanned multiple service arms and locations. The organisation needed a platform that could:
- Support staff across diverse settings, from farms to cafes.
- Guarantee adherence to intricate labor compliance requirements.
Furthermore, Wallara's CEO, Phil Hayes Brown, emphasized the scale and user-friendliness needed:
"With over 600 staff needing access to timesheets, notes, and billing systems, Wallara required an intuitive, easy-to-use system that could seamlessly integrate field data and accommodate the growing flexibility desired by employees moving between service streams."
Streamlined, Integrated & Fit For Purpose
Your one-stop NDIS software means no multiple systems and no manual adjustments.
TABLE OF CONTENTS
Results
Platform for Care has delivered a versatile and user-friendly solution for Wallara, enabling the organisation to manage both payroll and client billing within a single system. Key benefits include:
Ease of Use
With PFC’s intuitive interface, Wallara’s staff can easily record timesheets, upload notes, and share photos directly from the field, ensuring real-time updates.
Comprehensive Payroll and Billing Integration
The dual functionality of PFC handles both staff payment and client billing, simplifying administrative processes.
Award Interpretation and Compliance
PFC’s award interpretation feature gives Wallara peace of mind, ensuring accurate wage calculation and compliance with evolving labor standards.
Reliable Support and Adaptability
Wallara values the responsive support from PFC, which adapts to the NDIS’s ongoing changes, helping the organisation to grow and evolve within the disability services sector.
